Overview of the Role

The position of 'Email & Chat Process - International BPO - Non-Voice' is a vital component of our organization, designed to drive operational excellence and strategic growth.

Key Responsibilities

• Handle daily tasks and troubleshoot issues to ensure smooth operations.
• Manage processes effectively and implement best practices for improved efficiency.
• Work closely with cross-functional teams and coordinate with various departments.
• Monitor, track, and report performance metrics.
• Analyze data to provide actionable feedback for continuous improvement.

Qualifications and Skills

• Relevant degree or equivalent work experience is required.
• Fresh graduates with strong academic records are welcome.
• Proficiency in essential software tools and analytical thinking.
• Ability to quickly adapt to new technologies and methodologies.
• Excellent verbal and written communication skills.

Work Environment & Benefits

• Dynamic and inclusive work environment that fosters innovation.
• Flexible work arrangements and a focus on work-life balance.
• Competitive salary package with performance-based incentives.
• Comprehensive benefits including health insurance and professional development opportunities.

Career Growth & Application Process

• Opportunities for continuous training, mentorship, and career progression.
• Structured application process involving resume submission and multiple interview stages.

Job Details

• Role: Customer Success Associate
• Industry Type: BPM / BPO
• Department: Customer Success, Service & Operations
• Employment Type: Full Time, Permanent
• Role Category: Customer Success