Job Title: Voice Process Executive

Industry Type: Recruitment / Staffing

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Key Responsibilities:

• Manage inbound and outbound calls professionally to address customer needs.
• Deliver excellent customer service with strong communication skills.
• Maintain accurate records of interactions and transactions.
• Work collaboratively with the team to meet performance goals and customer satisfaction targets.

Work Schedule and Benefits:

• 5-day working week.
• Cab facility available for both shifts.

Requirements:

• Voice Job
• Basic computer literacy and the ability to navigate multiple software applications.
• Prior experience in customer service or technical sales voice process is a plus.